Here’s another entertaining email from our managing director on process and workflow. Please read carefully.
“Team,
As we are continuing to improve our production process, I would you guys start do doing the following (STARTING IMMEDIATELY).
1. Work Orders: When submitting a work order the work order needs to be organized, detailed, and concise. Remember, this is the information that is transferred traffic then too creative. If the work order is un-organized and un-detailed this may result in YOUR project missing something either in the creative, in the copy, in the schedule, etc.
Also, with regards to the work orders. Starting now, there should be no reason to staple the original work orders to number of email attachments. All work orders should have all new and updated information. If you need to re-create another work order with the new information then so be it. The multiple documents are causing confusion with the production team
2. Account management: As we continue to manage our client’s expectations and the project schedules. It is extremely important that you as account people set up with a client a clear distinction when changes can be submitted to meet specific project milestones. For example, you can set up with the client that when they are sending over changes that we will make these changes within 24 hours…something along these lines. What I am trying to avoid is that some our clients are sending over changes all the way to when we are too submit updated creative. This does not allow us to be efficient with our team and especially back to the client.
Again, these areas we need to improve within our production process and I expect these areas to be addressed as soon as possible.”
Someone’s kissed the Blarney Stone recently! Gotta go – I just peed my pants.
Agency Tart 