Got this email from our managing director today:
“Based on my recent conversations with the team it seems that some of the team is not aware of our current list of Retainer/High Priority accounts. What this status means is that these Retainer/High Priority accounts should receive our FIRST PRIORITY ATTENTION over any account we have that come in and out of the agency. These accounts are either on RETAINER (monthly fee) or HIGH PRIORITY (large billable client, high potential, etc.)
However, this does not mean we do not do OUR BEST to SERVICE all of our clients. It just means that the accounts outside of the Retainer/High Priority account list should always be notified that we will check in with the team to see if we can meet their deadlines. If we cannot meet their deadlines. we should always provide other options on how we can get their work completed.”
From there he goes on to list half of our client list, which doesn’t really make those “high priority accounts” that special, now does it? Do any of you notice that he underlined the wrong points and is basically nonsensical? Does this mean that our low-budget clients are SOL? Maybe it’s just me. He also says “irregardless” a lot in conversation, which makes me want to stick an ice pick in his ear and pound it in with a ball peen hammer.